Terms and Conditions

Our Commitment to you Activity Wales are the country's leading provider of activity breaks and packages. We are bonded under the package travel regulations and have a team of dedicated professionals that love what they do. We do strive to offer unique experiences where possible and we can tailor basic packages to your personal needs. Also we attempt where possible to ensure that we offer the best value in the marketplace. "We", "our" or "us" means ActivityWales.com "You" or "your" means the person accessing, using or ordering from our website over the internet, by phone or in person. "Provider" means the centre at which the activity is taking place.

"Open Voucher" means a non specific voucher that allows you to choose an activity up to the value of the voucher.

"Experience day" means a voucher that is specific to both the activity and the provider on the voucher. Website Prices All prices are correct at the time of going to press, but we do reserve the right to change prices without notice. If a provider changes a price of an activity the balance must be paid before the confirmation is accepted. Prices include VAT, information pack and postage.

Description and Photographs We do our utmost to monitor descriptions and illustrations on the website. The pictures are intended to give a general idea of the activity described and does not form part of any contract between you and activity Wales.

All contracts are between you and the provider, activity Wales acts purely as a booking agent and does not enter into any form of contract with you. Customer Enquiries We welcome feedback, in fact the reputation and success of the company has been built on customer feedback.

Should you have any reason to complain about an activity please do so while you are at the centre. Activity Wales will be happy to provide you with the contact at the centre. Only if you have an issue with the booking service offered should you contact activity Wales. If this is the case please call 01437 765777 or contact fran@activitywales.com and we would be delighted to deal with your enquiry as quickly as possible.

Delivery Standard delivery is by 1st class mail and please allow between 3-5 working days. We do offer a next day delivery service for an extra £5. If the product is a surprise please let us know and we will ensure the voucher is supplied private and confidential in a plain envelope. Deliveries outside the UK are quoted separately at the time of booking. Payment All Vouchers are despatched once full payment has been received. Activity Wales accepts all major credit and debit cards except for American Express. We do accept instalments but the voucher will not be issued until the balance is cleared. Validity

All vouchers are valid for a period of 6-12 months depending on the activity and provider. The expiry date is printed on the ticket. An extension of the expiry date is available at time of booking for an additional cost. It is not possible to extend the expiry date once the voucher has been issued. Exchanges It is possible to exchange a voucher for an alternative activity at any time up to 60 days prior to the expiry date provided the activity has not been confirmed with the provider and provided the activity is equal to or less value than the original voucher. Only 1 exchange is allowed. The original expiry date will be featured on the new voucher and the original voucher must be returned before the new voucher can be issued.

The vouchers must be redeemed within 6 months and the activity can be taken at any time within one year of the purchase date, however, voucher extensions are available at an additional cost of £5 per voucher, at the time of booking only. Vouchers will be issued when payment is received in full. All vouchers are non-refundable.  

The voucher is valid until the expiry date stated on the voucher and cannot be extended after the purchase and cannot be redeemed for cash. All bookings must be made through Activity Wales and not direct with the centre.  

All vouchers are subject to availability and terms and conditions of the selected centre apply, which are subject to change at any time. Details and costs are subject to change at any time and any difference in monies between the voucher being purchased and the activity cost at the time of booking, must be settled at the time of booking.

Please be aware that some activities do have height and weight restrictions and some activities and spa treatments may not be suitable for certain medical conditions.    It is the client’s responsibility to supply the correct information and to notify us of any medical conditions or ailments at time of booking.  A medical declaration form may also be required at the centre before the activity session takes place. 

POSTAGE
Special Delivery - £7.50
1st Class - £4.95
2nd Class - £3.95
FREE delivery on £100 plus orders

Cancellations Should you need to cancel a confirmed booking we do request that you give us at least 28 days before the date of the activity. We will always do our best to help and cancellation policies will vary form venue to venue. However please be advised that cancellations within this period and especially cancellations at short notice may not be possible. If an activity is cancelled due to mechanical failure we will do our best to advise you as soon as possible and if possible arrange an alternative date. However, Activity Wales regrets that in these circumstances we are unable to re-imburse any travel, accommodation, or any other expenses incurred. Refunds If you are not entirely happy with your purchase please return the unused voucher within 10 days of purchase to receive a full refund. Refunds will be made in the same form as payment received. If you paid by credit card a transaction fee of 5% will apply. Weather Some activities are dependant on weather. Should an activity be cancelled in advance of you travelling an alternative date will be offered that will be mutually convenient. If the activity is cancelled on the day the provider's terms and conditions will apply and in most cases an alternative activity will be carried out. Session lengths. Session lengths are approximate and will vary from venue to venue. Please check with the venue direct if time is an issue.

Availability All Activity Wales products are offered subject to availability. If a date is crucial please book the activity when ordering the voucher by phone on 01437 765777. Bookings are not confirmed until you have the confirmation in writing from activity Wales. Please try and book the activity within 30 days of your preferred date to increase the opportunity of securing your preferred date. Venues Occasionally a venue will be removed from our portfolio and in this case we will offer an alternative venue or a full refund. Data Protection Activity Wales complies with all the principles of the Data Protection Act and never forwards any data to other suppliers for marketing purposes. Trade Marks Activity Wales and Stay Wales Play Wales are registered Trade Marks of Activity Wales Ltd. No one may use the trade marks without the express permission in writing from Activity Wales Ltd. Neither the purchaser nor agents are allowed to use the Activity Wales Logo unless they have entered in to a partnership agreement and have signed the logo usage agreement. 3rd party websites

We are not responsible for and accept no liability for the content or privacy practices of any linked website that is not owned and maintained by activity Wales. Phone calls For your protection and accordance with the FSA rules, all calls are recorded Other Whilst we take care in choosing our experience suppliers, inclusion of an experience in our range does not mean that we guarantee the safety standards or satisfactory performance of any of the experience suppliers.

Activity Wales experience days' liability for any claim of breach of obligation regarding any single voucher or experience shall not exceed the price of that experience. The text, illustrations and images used on Activity Wales are protected by copyright and cannot be copied without the express permission of Activity Wales.

ActivityWales.com is the property of Activity Wales LTD (692211250). Registered office: Activity Wales, Coastal House, Narberth Road, Haverfordwest. SA61 2XG